Personal Information & Product Data
Fullriver and its controlled affiliates collect Contact Information, Relationship Information, Transaction Information, and Financial Account Information (collectively, Personal Information) from you when you purchase products or services, register at our websites or otherwise interact with us. We may obtain Personal Information from third parties to enhance our files or as needed to complete transactions.
We may collect information using Cookies and Other Data Collection Technologies. This information is treated as Personal Information if we associate it with your Personal Information.
We may also collect Product Data from equipment. Product Data is data generated by, collected by, or stored in your products or any hardware or device interfacing with your products.
Uses and Disclosures
We use Personal Information for a variety of Purposes, including to provide you products, services, customer support, product safety, marketing, promotions, and for our everyday business purposes.
We do not generally share Personal Information and Product Data with other companies for their own use. We may, however, share Personal Information and Product Data with our affiliates, suppliers, dealerships, and business partners, who may use the information and data for the Purposes above and detailed in the “Enterprise Privacy Statement” tab. We may also provide Personal Information and Product Data to companies who are performing services for us. Additionally, we may disclose Personal Information and Product Data where required by law or in connection with the sale of part or all of our business.
You can limit the information you provide to us. Additionally, you can limit the communications that we send to you by contacting us using the contact information below or in the “Contact Information” tab.
We have a formal information security program to protect Personal Information and Product Data.
We may transfer Personal Information and Product Data to the US or to other countries, but we always respect your privacy.
For additional information on our privacy practices, please see the “Enterprise Privacy Statement” tab or contact us.
How to Contact Us
Enterprise Privacy Statement
This Privacy Statement explains how Fullriver and its controlled affiliates collect, use and disclose Personal Information and Product Data. This Statement also answers specific questions that you may have regarding the privacy and security of collected information and data. If you have additional questions, please contact us at PrivacyManager@FullriverEurope.com
This Statement applies to Personal Information and Product Data collected, used and disclosed by Fullriver and its controlled affiliates. Additional privacy statements apply. Fullriver and its controlled affiliates around the world may also have additional privacy statements as needed to comply with local laws. Country specific privacy statements may also be found in the “Additional Privacy Statements” tab. Finally, Fullriver products are distributed through our network of Fullriver dealers and distributors, independently owned and operated businesses, which may have their own privacy policies.
1. Types of Information & Data We Collect
Fullriver and its controlled affiliates collect “Personal Information” and “Product Data.”
Personal Information is information that can be used to identify, locate or contact you. It also includes other information about you that we tie to Personal Information. Fullriver and its controlled affiliates collect the following types of Personal Information:
- Contact Informationthat allows us to identify and to communicate with you, such as your name, phone number, username, mailing address, email address, and language preference.
- Relationship Informationthat helps us understand who you are and what you want in order to offer you products and services that may interest you, such as property, business information, your general location, and other demographic information.
- Transaction Informationabout how you interact with us, our dealers and business partners, including purchases, inquiries, and customer accounts.
- Financial Account Informationas needed to complete your purchase, such as your credit card information and information about equipment financing and leasing activities.
Product Data is data generated by, collected by, or stored in your equipment or any hardware or device interfacing with your equipment. Product Data includes the location of your equipment, the number of working hours of your equipment, data regarding equipment operation (such as number of discharges), and equipment diagnostic data.
2. How Fullriver Collects Information & Data
Directly From You:
We collect Personal Information directly from you. We will ask you for Personal Information (e.g. Contact Information and Relationship Information) when you interact with us, such as when you register on our websites, sign up to receive a newsletter, or make a purchase. We may collect additional Relationship Information from third party data suppliers who enhance our files and help us better understand our customers, or from social media sites such as Facebook, if you “Like” our pages or join our communities. We also collect Personal Information when you use our mobile applications or contact us, such as for customer service purposes.
From Our Controlled Affiliates, Dealers, and Other Business Partners:
When you purchase a product or obtain service, we collect Personal Information (e.g. Transaction Information and Financial Account Information) from our dealers and financial affiliates. We may also collect Personal Information from third parties (such as when we obtain credit information or need to verify information that you have provided) in order to complete your purchase or grant financing.
From Our Website:
From Your Equipment:
If your equipment settings allow it, we collect Product Data from your equipment or devices via telematics service, USB stick, or other similar services. We may also receive location data from your equipment or other geo-aware device. We treat this information as Personal Information if it is associated with your Contact Information.
3. How Fullriver Uses Information & Data (the “Purposes”)
Fullriver uses Personal Information and Product Data for a variety of purposes, including:
- Customer Service:to fulfill orders for products or services, and for other services related to your order, such as product delivery, maintenance, warranty service, financing, leasing, and credit services;
- Product and Customer Support:to provide support, including monitoring and managing the health of your equipment, to deliver upgrades and product improvement program communications, and for diagnostics and repairs, product safety and recalls;
- Marketing:to provide you with communications and offers for products and services from Fullriver or our dealers, suppliers and partners, including offers based on your interests, personal and business characteristics and location;
- Surveys & Promotional Events:to administer surveys, polls, sweepstakes, contests, loyalty programs and other promotional events;
- Eligibility:to determine if you are eligible for certain products, services or offers;
- Communications:to provide you with information that may be of interest, such as Fullriver news, company magazines, catalogs, announcements, reminders, and technical service bulletins; and
- Manage Our Everyday Business Needs:such as payment processing and financial account management, product development, product safety, contract management, website administration, web-forum management, order or contract fulfillment, analytics, fraud prevention, corporate governance, reporting and legal compliance.
4. Why Information & Data are Disclosed by Fullriver
Fullriver understands that you may not want us to provide Personal Information and Product Data to third parties for their own marketing purposes. We limit our sharing of Personal Information and Product Data as follows:
- We may share Personal Information and Product Data with our affiliated companies, suppliers, authorized Fullriver dealers and distributors, and business partners, which may use it for the Purposes listed above.
- We may also share Personal Information and Product Data with our service providers to fulfill the Purposes on our behalf. Our service providers are bound by law or contract to protect the information and data, and to only use it in accordance with our instructions.
- We may disclose Personal Information and Product Data where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will also disclose Personal Information and Product Data when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in Europe and other countries where we operate.
Please note that we may also disclose information and data about you that is not personally identifiable. For example, we may publish reports that contain aggregated and statistical data about our customers and equipment. These reports do not contain information that would enable the recipient to contact, locate or identify you.
5. Cookies and Similar Collection Technologies
When you visit our website or use our mobile applications, we collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.
For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud.
Fullriver uses Flash Cookies (also known as Local Stored Objects), Microsoft Silverlight and similar technologies to personalize and enhance your online experience. The Adobe Flash Player is an application that allows rapid development of dynamic content, such as video clips and animation. Flash cookies (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies, but these are managed through a different interface than the one provided by your web browser. To manage Flash and Silverlight cookies, please see Adobe’s and Microsoft’s websites.
Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.
We collect many different types of information from cookies and other technologies. For example, we may collect information about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also may record the IP address or derivative of the device you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to Fullriver and the website you visit after you leave our site.
In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without reference to Personal Information. For example, we use information we collect about website users to optimize our websites and to understand website traffic patterns.
In some cases, we do associate the information we collect using cookies and other technology with your Personal Information. Additionally, if the settings on your geo-aware mobile devices permit our mobile applications to collect location information, we will collect that information automatically. This Statement governs how we use all of this information when we associate it with your Personal Information.
Fullriver has relationships with third party advertising companies to perform tracking and reporting functions for our web processing. These third party advertising companies may place cookies on your computer so that they can display targeted advertisements to you. These third party advertising companies should not collect Personal Information in this process, and we do not give Personal Information to them as part of this process.
6. Tell-A-Friend Functions
Fullriver offers “tell-a-friend” functionality on our websites. If you choose to use this function, we will automatically send your friend a one-time email with the information you specified and invite him or her to visit the website. Fullriver uses this information for the sole purpose of sending this one-time email and does not retain the information.
7. Your Choices
You can limit the information you provide to Fullriver. You can also limit the communications that Fullriver sends to you. To opt-out of marketing emails, you can visit our website and communicate your choice to the relevant privacy contact. Alternatively, you may opt-out of receiving future marketing emails by clicking “unsubscribe” at the bottom of marketing emails we send you.
Please note that even if you opt-out of receiving marketing material, we may still need to contact you with important Transactional Information about your account or your equipment. For example, even if you opt-out of marketing emails, we will still send you a confirmation when you purchase something from our website as well as product safety communications.
You can manage cookie preferences and opt-out of having cookies and other similar collection technologies used by adjusting the settings on your browser or interface. All browsers and interfaces are different, so visit the “help” section of your browser or interface to learn about cookie preferences and other privacy settings that may be available.
You can manage how your mobile device and mobile browser share location information with Fullriver, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
If you have any questions about your choices or if you need any assistance with opting-out, please contact us via email PrivacyManager@FullriverEurope.com . You can also write us at the address in the How to Contact Us section below. If you send us a letter, please provide your name, address, email address, and information about the communications that you do not want to receive.
8. Access and Correction
Fullriver complies with applicable law regarding your ability to access, correct and delete your Personal Information. If you have an online account, you may be able to log into your account to access and update certain information you provided to us. If you need assistance updating or deleting your Personal Information, please contact us via email PrivacyManager@FullriverEurope.com. You can also write us at the address in the How to Contact Us section below. If you send us a letter, please provide your name, address, email address, and detailed information about the change you would like to make.
9. Information & Data Security
Fullriver has implemented an information and data security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information and Product Data. For example, we use industry-standard encryption technology to secure your Financial Account Information and other sensitive Personal Information when it is being collected and transmitted over the Internet.
10. Transfer of Information & Data to Other Countries
Fullriver is headquartered in China and its controlled affiliates are located in various countries throughout the world. Personal Information and Product Data may be accessed by or transferred to our controlled affiliates and data processors elsewhere in the world for the Purposes described in this Privacy Statement. When we access or transfer Personal Information and Product Data, we do so in compliance with applicable law. Additionally, we protect the privacy and security of Personal Information and Product Data, regardless of where it is processed or stored.
11. Privacy Policies of Third Parties
This Privacy Statement only addresses the use and disclosure of information and data by Fullriver. Other websites that may be accessible through this website have their own privacy policies and practices. Our independent dealers, suppliers and business partners have their own privacy policies and practices too. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.
12. Children’s Privacy
The Fullriver website and applications are not intended to collect Personal Information from children. If you believe your child is using our website, please contact us at PrivacyManager@FullriverEurope.com so we can investigate and delete any inappropriate information.
13. Forums, Product Reviews and Other Public Areas
14. Job Applicants
If you have applied for employment with Fullriver, the Personal Information submitted with your job application will be used for recruitment and other internal human resources purposes.
15. Changes to this Privacy Statement
From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We will place a notice on our homepage when we make material changes to this Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously collected Personal Information, we may also notify you about the change by sending a notice to you.
16. How to Contact Us
Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement. You can reach us online at PrivacyManager@FullriverEurope.com. You can reach us via mail directed to:
Alternatively, you may visit the “Contact Information” tab for the contact information for the country where you are located.